We're here for you!

Track Your Order

Track your shipment in real-time.

FAQ

Here are some questions that many customers ask.

Contact Us

info@innofiqueus.com

Track your order

You can easily track your order by clicking the button below to view its current status and estimated delivery time.

Shipment

FAQ

Product Info

1 Where can i find detailed information about the product i’m interested in?

You can explore our product page, where you'll find real pictures and videos for each item. Additionally, feel free to check out our social media channels for even more visuals and updates!

2 I noticed your products do not include a lighting source. How can I obtain a compatible bulb?

While our products do not come with a light bulb, we recommend purchasing a compatible bulb from Amazon shop.

3 Which kinds of lamp is suitable for my home decoration?

We’ve included installation suggestion images for pendants on each product page. If you’d like personalized advice, please contact us info@innofiqueus.com and share a photo of your space. We’ll do our best to recommend the most suitable light for you!

4 Do you provide To Business service?

Certainly! We also offer business services. If you would like more information, please feel free to contact us info@innofiqueus.com.

Confirming an order

1 What methods of payment do you accept?

We accept Visa, MasterCard, and PayPal

2 Is it safe to use my credit card on your website?

Absolutely! Your safety and confidence are our top priorities. When you place an order online through Innofiqueus.com, your personal and credit card information is encrypted for security. All sensitive data is processed by our bank, and we only receive approval or denial for your transaction. We do not store any of your credit card or personal details. For all other orders, we have a strict policy to securely dispose of any private information we collect. For more details, please refer to our privacy policy.

3 Do you offer discounts?

Our products deliver everyday value. By designing, manufacturing, and selling directly to you, we offer prices significantly lower than those at traditional retailers for comparable quality.

We occasionally run sales and provide discount coupons. Subscribe to our email newsletter in the footer of this page for an immediate 10% discount and notifications about future sales. Additionally, we offer special discounts during events like Black Friday and Christmas.

Shipping

1 Do you offer Free shipping?

Yes, every item in our shop comes with free shipping

2 When will my order ship

Our lead time is up to 7 days for order preparation. Once your order is ready, delivery will take an additional 10 days.

3 How long will it take to get to me?

We have an estimator on every product page where you can check the shipping date. Additionally, you can track your order here to receive real-time updates on your parcel status.

4 Do you offer international shipping?

Yes, we offer international shipping. Please check our shipping policy for details on rates and delivery times to your location.

5 What if i need to change the delivery address of my oder?

If you need to change your address, please act quickly. We can update it at no additional cost. However, if your order has already shipped, we won't be able to change it.

6 What can i do if my parcel is missing?

If your package hasn't arrived within ten business days, please track your order first. If there are no updates, please contact us.

Return & Exchange

1 what is your return policy?

Yes, we accept returns within 30 days of purchase. The item must be in its original condition and packaging. Please contact our customer service for assistance. For more please click here

2 can i get a replacement for my broken/defective item?

Of course! If an item is broken/defective, you can return it for a replacement.

3 what is your exchange policy?

You can exchange your item within 30 days with free shipping. Return the incorrect item and purchase a new one; the refund will be credited back to the card you used for payment.

Installation & Caring

1 How can i install my pendant and ceiling fixtures?

We will create installation videos for each item and upload them to our website. You can also subscribe to our YouTube channel to find useful videos.

2 How can i take care of these lights?

To maintain your lamp, dust it regularly with a soft cloth. For deeper cleaning, use a damp cloth and avoid harsh chemicals that may damage the finish. Additionally, for wood fixtures, keep them away from excessive moisture and position them away from direct sunlight to prevent fading or warping over time.

Still Questions? Contact Us!