We currently ship to most countries worldwide.

Customers in the European Union will be served via innofique.com, while all other regions, including the United States, are served through innofiqueus.com.

All orders are processed within 1–2 business days.

Shipping times vary by location:

United States: 5–10 business days

EU countries: 3–7 business days

Other international locations: 7–15 business days

You’ll receive tracking information as soon as your order ships.

Yes. We accept returns within 14 days of delivery for unused items in original condition and packaging.

To initiate a return, please contact us at innofiqueus@gmail.com with your order number and reason for return.

If your item arrives damaged or defective, please reach out to us within 5 days of delivery.

Include:

• Your order number
  Clear photos of the damaged item and packaging
• We’ll either issue a replacement or arrange a return, depending on the case.

We’ll either issue a replacement or arrange a return, depending on the case.

Our warranty covers manufacturing defects for a period of 12 months from the date of purchase.

This includes issues like electrical malfunction, structural damage unrelated to user misuse, and faulty components.

The warranty does not cover:

• Wear and tear
• Improper installation
• Unauthorized repairs
  

Yes, we provide post-warranty repair services for eligible products.

You’ll be responsible for:

• A repair service fee (based on damage scope)
• Two-way shipping costs
  

Please contact innofiqueus@gmail.com with photos and a description of the issue for a quote.

Some of our lights are designed for easy self-installation, especially plug-in models.

However, for hardwired or ceiling-mounted lights, we strongly recommend hiring a licensed electrician to ensure safety and compliance with local electrical codes.

We use a combination of natural materials such as bamboo, wood, aluminum, and matte metals, in line with our commitment to sustainability and minimalism.

Please note that slight variations in color, grain, or surface texture are normal and part of the design intent.

We strive to represent product colors as accurately as possible. However, due to differences in screen display settings and ambient lighting, actual light color or tone may appear slightly different in person.

If you have specific color or temperature requirements, feel free to contact us before purchasing.

Customers are responsible for the safe return of items.

We strongly recommend using tracked and insured shipping services for returns.

Innofique is not liable for packages lost or damaged during return transit.